Insurances
Work Cover
Work Cover: Med-X NSW
Valid to: 30 September 2026
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Work Cover: Med-X QLD
Valid to: 30 June 2026
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Work Cover: Med-X VIC
Valid to: 30 June 2026
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Insurances
General Liability Insurance – Gallagher
Insurance
Valid to: 31 October 2026
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Professional Indemnity – Gallagher
Insurance
Valid to: 31 October 2026
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Motor Vehicle Insurance - HMIA
Valid to: 31 October 2026
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ISO Certifications
Quality Management System ISO 9001
Valid to: 22 July 2027
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Environmental Management System ISO
14001
Valid to: 22 July 2027
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OH&S Management System ISO
45001
Valid to: 22 July 2027
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Modern Slavery Statement
Modern Slavery Statement
Valid to: 22 July 2027
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Integrated Management System (IMS)
- Quality
- Environment
- Health & Safety
At Med-X, our Integrated Management System (IMS) provides a structured, certified framework that ensures we consistently deliver high-quality services, protect the environment, and safeguard our people. Our IMS is independently audited to ensure ongoing compliance, continuous improvement, and customer satisfaction.
Our ISO Certifications
- ISO 9001 – Quality Management
- ISO 14001 – Environmental Management
- ISO 45001 – Occupational Health & Safety
Governance and Continuous Improvement
To ensure our IMS remains effective and up to date, we maintain robust governance processes, including:
- Annual Internal Audit Programme
- Ongoing Management Reviews conducted throughout the year
- A formal document control system to manage, review, and update controlled documents
- An Improvement Register that captures non-conformances and opportunities for improvement from both internal and external audits
- A comprehensive IMS Manual covering system scope, structure, and interactions
- Scheduled reviews of:
- Risk Registers
- Legal Compliance Register
- Interested Parties
- Objectives and Targets
Legal and Regulatory Compliance
Shred-X and Med-X actively monitor and comply with all applicable legal and regulatory requirements. This is achieved through:
- Maintaining a Legal Compliance Register
- Regular reviews and updates to ensure alignment with current legislation, regulations, standards, and Codes of Practice (COPs)
- Ongoing communication to ensure the organisation remains informed and compliant
Customer Focus
Customer satisfaction is central to our IMS. We manage risks and opportunities that may impact service quality by:
- Developing controls based on risk assessments
- Considering customer and legal requirements, resourcing, expertise, and delivery timeframes
- Monitoring customer feedback, including customer surveys and Net Promoter Score (NPS) data
- Maintaining policies, procedures, and technical safeguards supported by a structured risk management framework
Competence and Training
We ensure our people are competent, trained, and supported to perform their roles safely and effectively. This includes:
- System-managed training records via SAP SuccessFactors
- Structured induction, onboarding, and ongoing training
- Job-specific training curricula and training needs analyses
- Maintenance of qualifications, training materials, competency assessments, and records
Documented Information
Shred-X and Med-X maintain controlled documentation to support effective system operation, including:
- IMS scope and system interactions
- Risk and legal registers
- Policies, procedures, and supporting documentation
- Information required to demonstrate compliance with ISO standards
Non-Conformity and Corrective Action
All non-conformances are managed through a structured Improvement Register, which:
- Captures findings from internal and external audits
- Assigns actions and accountability to key stakeholders
- Includes root cause analysis and corrective actions
- Communicates improvements through Management Reviews
Risk and Opportunity Management
We proactively identify and manage risks across our operations through dedicated Risk Registers covering:
- Business Risks
- Occupational Health & Safety Hazards
- Environmental Aspects
- Mental Health Risks
- Information Security Risks
Risks are assessed based on likelihood and consequence, with controls implemented prior to reassessment. Registers are reviewed regularly as part of the Internal Audit Programme.
Internal Audit Programme
Our Internal Audit Programme ensures the ongoing effectiveness of the IMS by:
- Auditing processes based on risk and operational importance
- Maintaining a structured audit schedule
- Reporting audit outcomes and recommendations through Management Reviews
